Last updated: February 16, 2026

CTCEvents LLC (“we”, “us”, “our”) provides curated travel planning services, informational content, and custom trip consultation through the website ctcevents.com (the “Site”). This Refund Policy explains our approach to refunds, cancellations, and payments related to the services we offer.

Because our primary offerings involve personalized planning, reservations, access arrangements, and coordination with third-party suppliers, most payments are non-refundable once processing has begun. Please read this policy carefully before submitting any payment or request.

Nature of Our Services

We offer two main types of engagement through the Site:

Informational content, including travel guides and inspiration articles, which is provided free of charge and requires no payment.

Custom trip planning and consultation services, which involve significant personalized work: researching availability, securing reservations, coordinating with local partners, preparing detailed itineraries, and facilitating bookings for events, accommodations, transfers, and other elements. These services require non-refundable deposits or full payments to third-party providers at the time of confirmation.

Payments and Deposits

When you request a custom trip, we may ask for a non-refundable consultation deposit or planning fee to cover the time and resources required to build your proposal. This fee is typically between 10–30% of the estimated trip cost and is charged before we begin detailed work.

Once you approve a proposed itinerary and we proceed with bookings (hotels, tickets, private access, transfers, etc.), full or partial payment is required upfront to secure those elements. Most third-party suppliers (hotels, venues, transport providers, event organizers) impose strict cancellation policies, often with no refunds or very high cancellation fees after confirmation.

All payments are processed securely through our designated payment processor. We do not store full credit card details on our servers.

Refund Eligibility

Informational content and general browsing of the Site are free; no refunds apply.

For custom trip planning services:

The initial consultation/planning deposit is non-refundable once we have started work on your request (which usually begins immediately after payment).

If we are unable to deliver a viable proposal due to unavailability of key elements and we mutually agree to cancel the planning process before any bookings are made, we may, at our sole discretion, refund a portion of the planning fee after deducting administrative costs.

Once any booking is confirmed and paid for (in full or in part) with a third-party supplier, that portion of the payment is generally non-refundable. Refunds, if any, will follow the exact cancellation policy of the relevant supplier.

In rare cases where we are able to recover funds from a supplier after cancellation (for example due to their own force majeure policy), we will pass on the recovered amount to you minus any processing fees we incur.

Cancellation by You

If you decide to cancel your custom trip planning or any booked elements at any stage, please notify us in writing as soon as possible via email.

Cancellation requests received before we begin detailed planning may be eligible for a full refund of any deposit, less transaction fees.

After planning work has started but before bookings are made, partial refunds may be considered on a case-by-case basis.

After bookings are confirmed, cancellation will be subject to the individual policies of each supplier involved in your itinerary. We will assist you in submitting cancellation requests, but we cannot guarantee refunds beyond what the suppliers provide.

Cancellation or Changes by Us

We reserve the right to cancel or modify any proposed or confirmed trip if:

The event or key element is officially canceled or significantly altered by the organizer
Unforeseeable circumstances (force majeure) make delivery impossible or unsafe
You fail to provide required information or payments in a timely manner

In such cases, we will work diligently to offer alternative dates, comparable experiences, or a credit toward future services. If no suitable alternative is possible, we will refund any amounts we are able to recover from suppliers, less non-recoverable costs already incurred.

Force Majeure

Neither party shall be liable for failure to perform due to events beyond reasonable control, including but not limited to natural disasters, government restrictions, pandemics, terrorism, strikes, extreme weather, or other emergencies that affect travel or events.

In force majeure situations, we will follow the policies of the affected suppliers regarding refunds or credits.

How to Request a Refund or Cancellation

All refund or cancellation requests must be submitted in writing to [email protected]. Please include your full name, email used for the booking, trip reference (if provided), and details of the request.

We will acknowledge receipt within 2 business days and provide a response with next steps or an estimated timeline within 7 business days.

Refunds, when approved, will be issued to the original payment method within 14–30 business days, depending on our payment processor and the supplier’s timeline.

Contact Us

If you have any questions about this Refund Policy or need assistance with a specific request, please reach out:

CTCEvents LLC
5800 Peach St
Erie, PA 16565
United States

Email: [email protected]
Phone: +1 814-528-3086

We strive to be transparent and fair. Thank you for choosing CTCEvents for your travel planning needs.